Your Privacy Matters to Us

The information we collect depends on how you interact with Digit Epik. You may browse some parts of our website without creating an account, while other features require certain information.

Information you may provide includes:

• Details entered during account registration, checkout, or profile updates.
• Messages, project requirements, files, feedback, or support requests sent to Digit Epik.
• Email addresses submitted through our newsletter subscription form.
• Reviews, testimonials, ratings, and other content you voluntarily submit.

Digit Epik uses personal information only for legitimate business, service delivery, security, communication, and legal purposes.

• To create and manage customer accounts.
• To process orders, payments, refunds, and digital product delivery.
• To provide purchased files, software, resources, or services.
• To respond to enquiries, support requests, and project communications.
• To send order confirmations, account notifications, and essential service emails.
• To send newsletter or promotional messages where you have subscribed or otherwise permitted such communication.
• To improve website usability, products, services, security, and customer experience.
• To detect spam, fraud, misuse, unauthorised access, and other harmful activities.
• To maintain accounting, transaction, tax, and business records.
• To comply with applicable legal obligations and enforce our website policies.

When you place an order, we collect the information necessary to complete the purchase, verify the transaction, deliver the product, provide support, and maintain appropriate business records.

Payment transactions may be processed by independent payment gateways, banks, mobile financial service providers, or other payment processors. The information collected directly by those providers is governed by their own privacy policies and security practices.

We may retain limited payment-related details such as transaction references, payment status, gateway name, paid amount, and payment date for order verification, customer support, accounting, fraud prevention, and dispute resolution.

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart and account sessions, provide checkout functionality, improve security, analyse website performance, and understand how visitors interact with our content.

Types of cookies may include:

• Essential cookies: Required for login, account security, cart, checkout, order processing, and core website features.
• Preference cookies: Used to remember settings and improve your browsing experience.
• Analytics cookies: Used to understand traffic, page performance, and website usage.
• Marketing cookies: Used only where applicable to measure campaigns or provide more relevant promotional content.

You can manage or delete cookies through your browser settings. Disabling essential cookies may cause account, cart, checkout, or other website features to stop functioning correctly.

When you submit your email address through the Digit Epik newsletter form, we use it to register your subscription, send a confirmation, and communicate news, offers, resources, product updates, or relevant agency content.

Newsletter subscription notifications may be delivered to our administrative email address. Confirmation or newsletter messages may be sent from an official Digit Epik domain email address, including noreply@digitepik.com.

You may unsubscribe at any time using an unsubscribe option included in an email, where available, or by contacting us at Live Chat or open ticket

Digit Epik does not sell or rent personal information for monetary compensation. We may share limited information when necessary with trusted service providers that help us operate the website and fulfil customer requests.

• Hosting, website infrastructure, database, security, and backup providers.
• Payment gateways, banks, and payment service providers.
• Email, SMTP, newsletter, and communication providers.
• Analytics, spam prevention, fraud detection, and website performance services.
• Freelancers, team members, or contractors where access is necessary to complete an authorised customer project.
• Professional advisers, regulators, courts, or law enforcement where legally required.
• A successor organisation if Digit Epik undergoes a merger, transfer, restructuring, or sale of relevant business assets.

Service providers are expected to use information only for the relevant service and to protect it appropriately.

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, including service delivery, customer support, account management, security, accounting, dispute resolution, and legal compliance.

• Account information may remain while an account is active or while required to provide account services.
• Order and transaction records may be retained for accounting, legal, fraud prevention, and support purposes.
• Project communications and submitted files may be retained while completing the project and for a reasonable support period afterward.
• Newsletter information may remain until you unsubscribe or request deletion, subject to necessary suppression records.
• Server logs and security records may be retained for a limited period to investigate technical or security incidents.

Information that is no longer reasonably required may be deleted, anonymised, or securely archived where appropriate.

We use reasonable administrative, technical, and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include HTTPS encryption, account authentication, access restrictions, software updates, security tools, spam protection, backups, and trusted hosting or payment services.

Depending on your location and applicable law, you may have some or all of the following rights:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request restriction of or object to certain processing.
• Request a portable copy of eligible information.
• Withdraw consent where processing is based on consent.
• Opt out of newsletter or promotional communication.
• Submit a complaint to an appropriate privacy or data protection authority.

We may need to verify your identity before completing a privacy request. Certain information may need to be retained where required for legal, accounting, security, fraud prevention, contractual, or dispute-resolution purposes.

Our website may use or link to third-party platforms, including WordPress, WooCommerce, payment gateways, hosting providers, analytics tools, email services, social media platforms, embedded media, and other integrations.

Examples of external platforms linked from Digit Epik may include Facebook, Instagram, LinkedIn, and YouTube. When you visit or interact with a third-party platform, its own terms and privacy policy apply.

Digit Epik is not responsible for the privacy practices, security, availability, or content of independently operated third-party websites or services.

Digit Epik’s commercial products, checkout facilities, and professional services are not specifically directed at children who are unable to provide valid consent under the laws applicable to them.

Children should use our services only with the involvement and permission of a parent or legal guardian where required. If you believe a child has submitted personal information improperly, please contact us so that we can review the matter and take appropriate action.

Digit Epik may update this Privacy Policy when our website, services, technology, business practices, or legal obligations change.

The revised version will be published on this page with an updated “Last updated” date. Material changes may also be communicated through the website, account notice, or email where appropriate.

We encourage visitors and customers to review this page periodically to remain informed about how information is handled.